FAQ's 

Scheduling Appointments 

Coaching and counseling sessions are 60 minutes in duration. We will schedule our sessions by mutual agreement. If you are unable to keep an appointment, please call within 24 hours to cancel or reschedule. Referral to another counselor or service will be mutually discussed if progress is not achieved at a satisfactory level, or in the event that additional services may be in your best interest.

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Communication

As a current client, you can reach me by phone during business hours Monday - Friday from 9am to 5pm. I will return any messages left outside these hours as soon as possible during the next business day. Please note that I may not be able to return your call immediately during business hours if I am in session with clients, but we will make every effort to return your inquiry within 24 hours. You can also feel free to email me at takingrootccc@gmail.com. 

 

Privacy

Information you share with me will be regarded with respect and handled in a professional manner and will not be shared without client consent or without sound legal or ethical justification. I will request a release of information form to be signed before communicating with others. Limits to confidentiality include when there is concern that you will harm yourself or others, indication of child or elder abuse, or court orders that request information. You will be given a copy of my Notice of Privacy Practices and you will be asked to sign client consent for use and disclosure of protected health information.

 

Emergencies

If you have an emergency outside of our time together, please contact 911 or go to your nearest emergency room.

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Fees

ROOTED is currently in network with Aetna, BCBS, United Healthcare and Cigna. If ROOTED is out of network, clients are expected to pay the standard fee of $150 per 60-minute session upon service; coaching and consulting rates vary. For clients wishing to file insurance, an out of network benefits bill can be generated for you to submit to your insurance company. Accepted forms of payment include credit cards and HSA/FSA.

​ROOTED offers resource-based sliding scale on a limited basis, call 704-594-5475 or email takingrootccc@gmail.com to discuss options.​

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Effective 1/1/2022, a new federal law called the “No Surprises Act” was enacted. This law requires us to provide you with a “good faith estimate” of the total cost of your treatment. Estimating the total cost of psychiatric and psychotherapy treatment is very difficult because the course of treatment varies for everyone. The law requires us to make this estimate prior to completing an assessment which further complicates things. In psychiatry and psychotherapy, there are only a handful of CPT codes (billing codes) that can be used and the prices for those codes do not vary.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.